The city of Belmont did a sewer lateral rehabilitation project on one of our customer's properties - without actually connecting their lines! This left them without a proper sewer service. Luckily, Smart Plumber Patrick was up to the task. He discovered that the pipe was off-set and our cable wasn't able to proceed down to clear any obstruction. Our drainline camera also couldn't proceed down for that reason. Using a locator we found where the problem was at, meeting the sewer lateral. Putting the camera down in the neighbor's cleanout to identify how close we were at the spot to dig led us to find out the lines weren't connected at all (because it's the city lines they're supposed to be connected and tap in from the same source). We informed the property owner about these findings and made the initiative to get the city involved. The city signed off on the work after we got authorization and ended up making all necessary repairs. Smart Plumbers can be there to work with the customer when dealing with the city like this - in the past, we've even saved people thousands of dollars this way doing it ourselves rather than leave it up to municipal services.
And check it out: a couple of visitors came by to oversee the project. It looks like they were pleased with the handiwork.
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